Frequently Asked Questions (FAQs) – The Decor Shop

What types of home decor and gifting products do you offer?

We offer a wide range of home decor and gifting items, including wall art, decorative accents, lighting, furniture, personalized gifts, and more. Our products are curated to enhance every corner of your home and make thoughtful presents for any occasion.

Are your products handmade or mass-produced? 

We pride ourselves on offering a mix of handmade and carefully sourced decor and gift pieces. Each product description highlights whether it's handcrafted or machine-made.

Do you offer customization or personalized decor and gift items?

Yes, we provide customization for select products! You can add personal touches like names, dates, or color choices to make your decor or gift truly unique.

What materials are used in your products?

Our products are made from high-quality materials such as wood, metal, glass, ceramic, and sustainable fabrics. We ensure each material is chosen for its durability and aesthetic appeal.

How do I care for and maintain my decor items?

Each product comes with care instructions, but generally, we recommend dusting regularly and avoiding direct sunlight or moisture for delicate pieces.

Do you ship internationally?

Currently, we ship across India, but we’re working on expanding to international locations. Stay tuned for updates!

What is your return and exchange policy?

We accept returns and exchanges within 7 days of delivery, provided the item is unused and in its original packaging. Custom items may not be eligible for return.

How long does shipping take?

Standard shipping usually takes 5-7 business days. Expedited options are available at checkout for faster delivery.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.

How can I contact customer support?

You can reach our support team via email atsupport@thedecorshop.in, call us at +91 9099699711, or through the contact form on our website. We aim to respond within 24 hours.